Frequently Asked Questions
Everything you need to know to create your dream home with Casabella.
What is your shipping policy for large furniture items?
We offer white-glove delivery for all large furniture pieces. This includes room-of-choice placement, assembly, and removal of all packaging materials. Shipping timelines vary by location but typically range from 7 to 14 business days.
Can I return home decor items if they don't match my style?
Yes, we offer a 30-day return policy for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's website. You can also view your order status by logging into your Casabella account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for larger home investments.
Are your wood products sustainably sourced?
At Casabella, we are committed to sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
Do you offer interior design consultations?
Yes! We provide complimentary 30-minute virtual design consultations with our specialists to help you select the perfect pieces for your space and layout.